{"id":684,"date":"2025-04-29T12:36:30","date_gmt":"2025-04-29T12:36:30","guid":{"rendered":"https:\/\/nexttop.de\/?page_id=684"},"modified":"2026-02-12T14:30:41","modified_gmt":"2026-02-12T14:30:41","slug":"vision-mission","status":"publish","type":"page","link":"https:\/\/nexttop.de\/en\/vision-mission\/","title":{"rendered":"Vision & Mission"},"content":{"rendered":"
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WHAT WE STAND FOR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OUR VISION & MISSION<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At Nexttop, we believe in real connections and customised solutions. Our vision and mission are the foundation of our actions - personal, flexible and always close to the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMAKE AN APPOINTMENT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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TELEPHONE
SERVICE
INBOUND<\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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EXTERNAL
OFFICE
SERVICE<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NEW-
CUSTOMER
ACQUISITION<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CUSTOMER
SATIS-
FACTION<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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OUR DRIVE:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PERSONALISED SERVICE WITH ADDED VALUE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We want companies to have professional availability without having to set up their own telephone switchboard. Many medium-sized companies, craft businesses, and service providers struggle with the same problem: they need someone to answer the phone, make appointments, and respond to customer inquiries\u2014but a full-time position is not worthwhile, or they simply cannot find anyone in the depleted labor market.<\/p>

The \u201canswering machine\u201d or \u201cvoicemail\u201d solution is not a real solution. Customers call because they want an answer now\u2014not in three hours when you call them back. And often they don't call back at all, but call your competitors instead.<\/p>

That's exactly where we want to start. Not as a faceless service provider that just answers phones and takes notes, but as a partner who understands how your business works, what your customers need, and how to communicate professionally\u2014without sounding stiff. Our goal is not to become the largest telephone service provider in Germany.<\/p>

Our goal is to be the best for the companies that work with us. We would rather have 50 satisfied customers than 500 mediocre ones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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OUR MISSION:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SUPPORT THAT REALLY GETS THROUGH<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Every day, we make sure that our customers are reachable\u2014even if they are visiting a customer, working in production, or simply don't have time to answer the phone. We take calls, make appointments, contact new customers, and survey existing customers about their satisfaction. Everything related to communication on the phone.<\/p>

In doing so, we try to combine three things:<\/p>

1. Professionalism<\/strong>
We don't do this on the side. We have trained employees, clear processes, and modern technology. When we say we are available, we are available.<\/p>

2. Humanity<\/strong>
No one wants to talk to a robot. Our employees listen, think for themselves, and respond flexibly. No scripted zombie mode.<\/p>

3. Honesty<\/strong>
If we can't do something, we say so. If we're not the right people for a project, we refer you elsewhere. Better no collaboration than a bad one.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What we don't want<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SUPPORT THAT REALLY GETS THROUGH<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Just as important as what we are is what we don't want to be: not an anonymous large call center with different contact persons every week. Not a cheap mass provider that works at dumping prices\u2014quality has its price. Not a standard script reader who recites the same thing to every customer, whether it fits or not. And certainly not a sales team that uses aggressive tricks. We do outbound acquisition, yes \u2013 but with decency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AT NEXTTOP, IT'S NOT JUST WHAT WE DO THAT COUNTS -
IT'S HOW WE DO IT: PERSONAL, OPEN, AND COMMITTED.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tGet advice now and get to know the faces behind the voices.\u00a0\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGET CONSULTED NOW!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

WOF\u00dcR WIR STEHEN UNSERE VISION & MISSION Bei Nexttop glauben wir an echte Verbindungen und individuelle L\u00f6sungen. Unsere Vision und […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-684","page","type-page","status-publish","hentry"],"yoast_head":"\nUnsere Vision & Mission \u2013 Nexttop Kommunikationsl\u00f6sungen<\/title>\n<meta name=\"description\" content=\"Unsere Mission: Pers\u00f6nliche Kommunikationsl\u00f6sungen. 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