Transparent, efficient, and with a helpful FAQ section.

Our telephone service staff will answer the phone for you. When you need us, simply forward your calls to us using call forwarding. We will answer the next call intended for you. You will receive an individual call forwarding number (VDN) for call forwarding/call transfer (AWS). This VDN allows us to recognize that the call is intended for you and we will answer automatically as agreed with you. If you wish, we will transfer the caller to you. Alternatively, we can take their details and let them know that you will call them back. We can also leave a message for the caller. 

We tailor our services to your needs. You can find an overview of our services hier.

Please contact us at any time if you have questions about our services or would like to discuss special requirements. We will be happy to advise you.

We offer various billing models that we tailor to your requirements. Depending on the project, we charge per call, agree on a fixed monthly fee, work with a hybrid solution consisting of a basic fee and a variable portion, or charge on an hourly basis. We will discuss with you to determine which model is best for you.

We work across a wide range of industries—from hospitality and healthcare to automotive, skilled trades, and services.

We provide personalized, non-anonymized feedback. You know exactly which customer said what and can respond directly.

Trained employees from our team. Before the project starts, you as the customer provide intensive training so that our employees are familiar with your products, services, and special features and can represent them professionally.

That depends on your needs. We can take on tasks at short notice only during peak times or on a long-term basis as a complete solution - whatever suits your requirements.

Through training, discussion guides, spot checks, and regular feedback.

As clear reports by email or in an agreed format – customized to your requirements.

That depends on your definition of a lead. Is interest alone sufficient, or does an appointment need to be made or an offer sent first? Depending on the agreement, we usually send qualified leads within 24 hours, or faster if necessary.

Depending on the project: customer lists, location data, contact persons, or specific guidelines for the calls. The technical data we require also depends on your telephone system—we will clarify this in a preliminary discussion.

Our supervisors monitor quality through regular spot checks. Upon request, you can also listen in on conversations or receive recorded samples for review.

Of course. We work in compliance with the GDPR and treat all data confidentially.