TELEPHONE MEETS SERVICE
NEXTTOP - YOUR PERSONAL COMMUNICATION CENTRE!
Your customer calls. We answer. Professionally, friendly, and as if we were part of your team. Inbound telephony from Münster—no hold music, no annoyed callers.
SERVICE
INBOUND
OFFICE
SERVICE
CUSTOMER
ACQUISITION
SATIS-
FACTION
WHAT ADDED VALUE DOES A TELEPHONE SERVICE OFFER?
GUARANTEED AVAILABILITY 24/7 - AT THE HIGHEST LEVEL
Do you know what annoys customers the most? It's not the wait itself. It's the feeling of talking to a machine or getting someone who has no idea what they're doing. We do things differently. When someone calls you and ends up with us, they don't notice. We answer on behalf of your company, know your key contacts, and know exactly how to handle urgent inquiries.
Call answering & forwarding
We will answer the call, clarify the matter, and either transfer you directly or take a message, which you will receive immediately by email/text message.
business appointment
If desired, we can access your calendar (via system access or manual arrangement) and schedule appointments directly over the phone. This saves you and your customers time.
Customer service & complaints
We are the first point of contact for questions, complaints, or technical issues. We either resolve the issue ourselves (if possible) or forward the matter to the appropriate person.
order acceptance
We are also there for you on weekends, holidays, or in the event of line failures.
Notfall-Hotline & Überlauf-Service
We are also available on weekends, holidays, or when your lines are down.
You decide: we take on everything or just the surplus when your team is working at full capacity.
AN ANSWERING MACHINE LISTENS - WE REALLY LISTEN!
Your customers deserve a voice they can trust.
Who might be interested in this?
Craft businesses & service providers
Your team is with a customer, your cell phone is in the car or in your tool pants, and the call goes to voicemail. Annoying. We take the calls, make appointments, and forward emergencies immediately.
Online-Shops & E-Commerce
Customers have questions about delivery times, returns, or products. Instead of waiting forever for an email reply, they call and get immediate information.
Medical practices & nursing services
Medical practices, nursing services, therapy practices: You can't find medical assistants or want to take some of the pressure off your team. We take care of scheduling appointments and initial inquiries.
Real estate management & property management
Tenant inquiries, coordinating tradespeople, emergencies such as water damage: we filter, prioritize, and inform you immediately when there is a real emergency.
Small and medium-sized enterprises & industry
Can't find office staff for your switchboard? Is the applicant pool poor and temporary positions not worthwhile? We are your solution: professional availability without having to search for staff, without training, without vacation cover.
Service providers without their own back office
Tax advisors, lawyers, insurance brokers, real estate agents: you need to be available, but you don't need a full-time secretary. We take care of scheduling appointments and answering calls.
AT NEXTTOP, IT'S NOT JUST WHAT WE DO THAT COUNTS -
IT'S HOW WE DO IT: PERSONAL, OPEN, AND COMMITTED.